Política de reembolso

Last updated: 11 November 2026

Most of Dieline Studio is free and needs no payment at all. This page is about paid plans, such as Pro (prices are on our pricing page). The short version: if it isn't right for you, ask within 14 days and you get all your money back.

Who handles your payment

Dieline Studio is a service of IdeaLabs. Our orders are processed by our online reseller, Polar (Polar Software, Inc.). It is the Merchant of Record for your order: it takes the payment, issues the invoice and handles refunds and sales tax. Refunds go back through Polar.

14 days, full refund

• Any payment, no questions asked. You can ask for a full refund within 14 days of a payment: your first one, and every renewal of a monthly or yearly plan.
• The whole amount. We refund what you paid, tax included, to the card or account you paid with.
• Mistakes are always refunded. If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund it whenever you tell us, even after 14 days.

After 14 days we don't refund the rest of a billing period that has started, unless the law where you live says otherwise. You keep Pro until that period ends.

Cancela cuando quieras

You can cancel a plan whenever you like, from the link in your receipt email or by writing to us. You won't be charged again, and you keep Pro until the end of the period you already paid for. Your saved dielines and account stay yours: you go back to the free plan.

How to ask for a refund

• Email us at [email protected] from the address you paid with, or send a message through the Feedback link at the bottom of any page. Tell us your order number or the date of the payment.
• You can also manage your order and invoices through the link in your Polar receipt email, or from Account → Plan → Manage on our site.

We reply within 2 business days. Once a refund is approved, it usually reaches your account within 5 to 10 business days, depending on your bank.

Your rights

This policy adds to the rights consumer law gives you where you live; it never takes them away. The rest of the rules for using the site are in our Terms of Service.